Privacy Policy

Effective Date: Jul 7 2026
Last Updated: Jul 7 2026

Welcome to Pink City Tours (“Pink City Tours,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, make a booking, request a quotation, contact us, or use our travel and transportation services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website:

www.pinkcitytours.in

By accessing our website, submitting an enquiry, making a booking, or using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you contact us, submit an enquiry form, request a quotation, book a tour or vehicle, communicate with us by phone, email, or WhatsApp, or otherwise use our services.

The information we collect may include:

• Full name
• Email address
• Mobile or telephone number
• Residential or billing address
• Pickup and drop-off locations
• Travel dates and preferred timings
• Number of passengers or travellers
• Tour destination and itinerary preferences
• Vehicle preferences
• Hotel or accommodation details where relevant
• Flight, train, or transportation details
• Special travel requests
• Payment and transaction information
• Government-issued identification details where legally or operationally required
• Passport, visa, permit, or traveller information where required for specific bookings
• Communications exchanged with our team
• Any other information you voluntarily provide

We aim to collect only information reasonably necessary for the relevant booking, enquiry, service, legal requirement, or other disclosed purpose.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or source
• Date and time of access
• Approximate location derived from IP address
• Website interaction and usage information
• Cookie and analytics information

This information may be used to operate the website, improve performance, understand visitor behaviour, prevent misuse, and enhance our services.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to travel enquiries
• Preparing and sending quotations
• Processing tour and travel bookings
• Arranging taxi and cab services
• Arranging Tempo Traveller or other vehicle bookings
• Managing Jaipur sightseeing tours
• Managing Rajasthan tour packages
• Arranging outstation trips
• Managing airport and railway station transfers
• Arranging Char Dham Yatra and pilgrimage travel services
• Coordinating hotel, transport, guide, and itinerary services
• Processing payments and confirming transactions
• Communicating booking updates
• Sending pickup, driver, vehicle, and itinerary information
• Providing customer support
• Handling cancellations, refunds, and booking modifications
• Improving our website and services
• Detecting fraud, abuse, or security threats
• Complying with applicable legal and regulatory requirements
• Sending promotional communications where permitted and where appropriate consent has been obtained

We will not intentionally use personal information for unrelated purposes without an appropriate basis or additional notice where required.

4. Travel Booking Information

Travel services often require information to be shared with third parties involved in fulfilling your booking.

Depending on the service requested, we may share necessary information with:

• Drivers
• Vehicle owners or transport operators
• Hotels and accommodation providers
• Tour guides
• Local travel partners
• Destination management partners
• Airlines
• Railway-related service providers
• Permit or entry service providers
• Pilgrimage and tour operators
• Insurance providers where applicable
• Payment service providers
• Other suppliers necessary to complete your requested travel arrangements

We share information as reasonably necessary to arrange and deliver the services requested by you.

5. Payment Information

When you make a payment, your transaction may be processed through banks, payment gateways, UPI services, card processors, or other third-party payment providers.

Pink City Tours may receive transaction-related information such as:

• Payment status
• Transaction reference number
• Amount paid
• Payment date
• Limited payment method details

Unless explicitly stated otherwise, we do not intentionally store complete credit card or debit card details on our own systems.

Third-party payment providers process information according to their own privacy policies and security practices.

6. WhatsApp, Phone, and Messaging Communications

If you contact us through WhatsApp, telephone, SMS, email, or another communication platform, we may collect and retain:

• Your name
• Mobile number
• Profile information made available through the platform
• Messages and enquiries
• Shared travel documents
• Booking information
• Images or attachments voluntarily sent by you
• Communication history

We use this information to respond to enquiries, prepare quotations, manage bookings, provide customer support, and communicate travel-related updates.

Your use of third-party communication platforms is also subject to those platforms’ respective terms and privacy policies.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Remember visitor preferences
• Understand website usage
• Measure website traffic
• Improve website performance
• Analyse marketing campaigns
• Prevent fraud and abuse
• Deliver relevant advertising where applicable

Cookies may include:

Essential Cookies: Required for basic website functionality.

Analytics Cookies: Help us understand how visitors use our website.

Preference Cookies: Remember selected preferences.

Marketing Cookies: May be used to measure campaigns or provide relevant advertising where applicable.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

8. Analytics and Advertising Services

We may use third-party tools and services for analytics, advertising, conversion measurement, maps, communications, or website performance.

These services may collect information such as:

• IP address
• Device information
• Browser information
• Website activity
• Referring source
• Advertising interactions
• Conversion events

Where required, we will seek appropriate consent before using non-essential tracking technologies.

9. How We Share Your Information

We may disclose personal information to:

• Travel service providers
• Drivers and transportation partners
• Hotels and accommodation partners
• Tour operators and guides
• Payment processors
• IT and website hosting providers
• Customer communication providers
• Analytics and marketing service providers
• Professional advisers
• Government departments or regulatory authorities
• Law enforcement agencies where legally required
• Other service providers necessary to operate our business or fulfil your booking

We do not sell your personal information to third parties for monetary consideration.

10. International and Cross-Border Processing

Certain travel bookings, technology services, cloud providers, communication platforms, analytics tools, or international travel arrangements may involve processing or transferring information outside your state or country.

Where applicable, we take reasonable measures to ensure that information is handled appropriately and in accordance with applicable requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Completing bookings
• Providing requested services
• Maintaining transaction and accounting records
• Handling disputes
• Providing customer support
• Meeting tax and legal obligations
• Preventing fraud
• Establishing or defending legal claims
• Other legitimate and disclosed business purposes

Retention periods may differ depending on the type of information and applicable requirements.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to legal and operational requirements.

12. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised disclosure
• Alteration
• Destruction

However, no internet transmission, electronic storage system, website, or communication platform can be guaranteed to be completely secure. Users should exercise appropriate caution when sharing sensitive information online.

13. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Request information about personal data processed by us
• Request access to applicable personal information
• Request correction of inaccurate information
• Request completion or updating of information
• Request deletion or erasure where applicable
• Withdraw consent where processing depends on consent
• Opt out of promotional communications
• Raise a privacy-related grievance or complaint

Requests may be subject to reasonable identity verification and applicable legal requirements. India’s privacy framework places particular emphasis on clear notice, consent, correction, erasure, grievance mechanisms, and user control.

14. Withdrawal of Consent

Where we process personal information based on your consent, you may request withdrawal of that consent.

Withdrawal will apply to future processing as required by applicable law and may not affect processing already undertaken before withdrawal.

Please note that if certain information is necessary to provide a requested travel or booking service, withdrawal may affect our ability to continue providing that service.

15. Marketing Communications

Where permitted, we may send information about:

• Tour packages
• Seasonal offers
• Jaipur sightseeing services
• Rajasthan travel packages
• Char Dham Yatra packages
• Taxi and vehicle services
• Special promotions
• New travel services

You may request to stop receiving promotional communications at any time by:

• Using an unsubscribe option where available
• Replying with an opt-out request
• Contacting us directly

You may still receive essential transactional communications relating to active bookings, payments, pickups, cancellations, or customer support.

16. Children’s Privacy

Our services are generally booked by adults. We do not knowingly seek to collect children’s personal information directly for independent marketing purposes.

Where information about a child is necessary for a family booking, ticket, accommodation, permit, pilgrimage, or other travel arrangement, such information should be provided by or with the involvement of a parent, guardian, or authorised adult as appropriate.

17. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites. Users should review the privacy policy of each external website they visit.

18. Booking Forms and Enquiry Forms

When you submit a booking or enquiry form through our website, the information provided may be used to:

• Contact you
• Understand your travel requirements
• Prepare quotations
• Recommend suitable travel services
• Confirm availability
• Arrange requested services
• Follow up regarding your enquiry

Submitting an enquiry does not necessarily create a confirmed booking unless expressly confirmed by Pink City Tours.

19. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a lawful government request
• Comply with a court order
• Protect our legal rights
• Investigate fraud
• Protect the safety of customers, employees, drivers, or the public
• Enforce contractual rights
• Resolve disputes

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services
• Changes in website functionality
• Changes in technology
• Changes in business practices
• Changes in applicable legal or regulatory requirements

The updated version will be posted on this website with a revised “Last Updated” date.

We encourage users to review this page periodically.

21. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Pink City Tours
Location: Jaipur, Rajasthan, India
Phone: +91-9351002194
Website: www.pinkcitytours.in